• To provide the highest level of customer service (Omotenashi) to customers;
• To ensure facility’s daily smooth operation;
• To prepare relevant proposals and reports for planned activities;
• To plan and implement seasonal mood setting in the facility;
• To plan and participate in community events;
• To act as a brand ambassador and ensure brand philosophy and standard at the facility;
• To obtain customer information for CRM;

• Bachelor’s degree in Hospitality/Economics/Business administration;
• Good oral and written communication skills in English;
• Minimum of 1 year experience in Sales/Customer care service/Hospitality industry;

• Other requirements:

• Knowledge of automotive industry;

• Membership and/or VIP client management;

• Japanese;

Concierge will support the managers to direct and coordinate the Lexus Emerge operation and Brand marketing activities in a manner that will disseminate the Lexus Brand Philosophy and result in outstanding customer care service.