Respond to customer inquiries via phone, email, or in person
Assist customers in selecting appropriate electrical products based on technical specifications and needs.
Resolve customer concerns and complaints effectively and efficiently.
Order management:
Process quotations, orders, and invoices accurately and in a timely manner.
Track and manage order statuses, ensuring customers are kept informed of progress.
Handle returns, exchanges, and order discrepancies in alignment with company policies.
Technical assistance:
Provide basic technical support and guidance related to motors and cables.
Collaborate with technical teams for in-depth problem resolution or escalations as necessary.
Sales and business support:
Identify opportunities to upsell or cross-sell complementary products.
Support the sales team with preparation of quotes, technical documentation, and customer proposals.
Contribute to meeting or exceeding sales targets through proactive customer engagement.
Ажлын байранд тавигдах шаардлага
Polytechnical college diploma or equivalent (a technical certificate or associate degree in hydraulics, engineering, electrical systems or related fields is a plus).
Minimum 2 years of experience in customer service or sales, preferably in the hydraulic or industrial sector or technical field./ with a background in electrical systems or related industries./
Experience in using CRM software and Microsoft Office Suite.
Basic understanding of hydraulic systems and their applications.
Нэмэлт мэдээлэл
Maintain accurate and updated records of customer interactions and transactions within the CRM system.
Generate regular reports on service activities, customer feedback, and sales trends for internal review.