Business Need / Purpose of Role:

To support the Weir Minerals Mongolia business by providing:

• Focused aftermarket support to customers to ensure strong original equipment, spare parts and service business performance.
• Understanding of the most crucial needs of the customers, engaging all necessary integrated solutions, product and service specialists to provide outstanding levels of customer service.
• Manage and coordinate projects to achieve budget and time expected results
• Manage customer’s goods supply and service contracts with pricing revisions.
• Relationships with customers through face-to-face contact, fostering trust, reliability and strength through knowledge of Weir’s products and services.
• Get and provide site intelligence (customers operation & maintenance activities, personnel movements, competition awareness, products & services performance, technical issues)
• Search and develop new prospects

Key Responsibilities and Specific Accountabilities:

 (results this role is expected to accomplish)

Strategies & General Management

• Zero lost time injuries and medical treatments of self and direct reports
• Promote We are Weir and live by Weir Values
• Develop marketing strategies in conjunction with the Country Manager Mongolia
• Management of key equipment install base and ongoing performance analysis
• Develop Integrated Solutions strategy for customers to accelerate their business performance and ensure their sustainability
• Commissioning, troubleshooting and aftermarket support of Weir products supplied to customers.
• Drive continuous improvement initiatives and trials focusing on all brand stack performance enhancement to deliver value to customers
• Engage, manage and develop the direct reports in line with the We are Weir strategy and values

Reporting

• Regular detailed measurement of TOC “Total Ownership Costs”, whereby reporting of current TOC, improvement and savings is a routine activity.
• Trial proposals to be presented based on a commercially justifiable business case to improve the customer’s TOC.
• Achieve and exceed overall business sales revenue input and gross margin targets.
• Report weekly on past and planned Integrated Solutions and Continuous Improvement initiatives, provide details on significant opportunities, report on customer activities/updates and on competition.
• Record and manage sales & projects opportunities in Salesforce.
• Prepare and deliver monthly and quarterly Key Account Reports and Call Reports following each customer visit
• Actively monitor aftermarket planning and establish spares demand forecast with communication to production.
• Register customer complaints within 24 hours and initiate Non Conformance Reports (NCR). Follow up root cause analysis and ensure corrective actions are implemented for customer quality issues.

Customer Liaising/Networking

• Build rapport and respect as the trusted advisor representing Weir at the Customer site.
• Ensures Customers receive first-class customer care and service as measured via the Weir Net Promoter System (NPS); where customer feedback is monitored, and action plans put in place to bridge any gaps in the Customer’s perception of Weir Minerals.
• Minimum 50% of working time to be spent face to face with customers.
• Support product and service specialists through joint sales calls.
• Train key customer personnel in the application and operation of Weir equipment.

Communications / Negotiations & Interactions

• Maintain a comprehensive knowledge of industry processes, competitors and commercial influences.
• Be the voice of the customer within Weir Minerals to deliver the desired outcomes for the Customer and Weir.
• Take responsibility for customer relationships and add value to their business.
• Add and maintain customer records in Salesforce.

Key Performance Indicators

1. Safety
2. Employee satisfaction for direct reports
3. Sales revenue
4. Service metrics
5. Market share
6. Customer satisfaction (NPS survey and other feedback)

Job Knowledge / Education and Qualifications

The details described here are representative of those that are encountered by or must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Background in Mechanical or Process / Mining Engineering

Minerals processing experience and process knowledge

Experience in driving continuous improvement projects based on a Total

Ownership Cost / Total Cost of Ownership model

Experience in the use of structured problem solving and continuous improvement tools and reporting

Minimum of 5 years professional experience in similar sector / roles

Language Skills:

Mongolian and English at full proficiency.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:

Advanced problem solving and troubleshooting capability in a technical environment.

Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.

Computer Skills:

Excel Spreadsheets, Word Processing, PowerPoint, Outlook, Teams, SAP

Work Environment: Moderate office environment with regular exposure to loud and dusty mine sites. Appropriate PPE should be worn in sites and workshop environments.