We are seeking qualified candidate for the position of Service Supervisor in Service department.

Responsibilities:

• Promotes Safety Awareness and Leadership ensuring all OHSE procedures are strictly adhered. 
• Ensures field service team has a clear understanding of their job responsibilities by effective supervision, leadership and conducting regular performance reviews and providing appropriate feedback.
• Ensures objectives, targets and standards are clearly communicated.
• Reports any situation which has an adverse effect on the department’s profitability.
• Supervises the daily activities of the team ensuring all repairs & troubleshooting are completed to the applicable OEM published procedures, applicable time, quality, and cost parameters.
• Establishes a work environment that promotes and encourages employee success.
• Ensures all company policy, systems, and industry related training is delivered to all direct reports as needed.
• Provides effective tracking of Work in Progress for area activities.
• Ensures proper documentation, including invoicing and time sheet management.
• Ensure documentation is accurately processed, distributed with internal and external departments as required in a timely manner.
• Review all necessary data entry and confirmation is accurate for short and long-term recording.
• Works with the planning department to ensure all planned work and scheduled labor plans are executed.
• Promotes customer focused relationships and philosophy.
• Works with Technical Service Department to ensure all warranty & service-related warranty procedures are strictly adhered.
• Liaises with other support groups to ensure processes are established. Provides training to ensure they are properly servicing customers based on established requirements.
• Other projects and duties as assigned by Service manager.

• Knowledge of Heavy Equipment and Components (5+ Years’ experience as Heavy Equipment Mechanic or Bachelors

• Bachelor or above degree on mechanical engineering, or any related field or a combination of related education and experience Good Supervisory and Leadership skill
• Knowledge of Microsoft Office Suite Ability to learn new systems and processes. Knowledge of Komatsu Information
• - Advanced in English language 
  - Mongolian native speaker 

Transwest Mongolia is a leading mining equipment distributor that supplies customized solutions to meet the unique requirements of its customers. Transwest Mongolia is a wholly-owned subsidiary of SMS Equipment Inc., the largest Komatsu dealer in North America and one of the largest in the world.

We welcome experienced professionals with the right attitude and the following competitive advantages are waiting for you:

• Pleasant workplace environment with opportunities for personal and professional growth
• Competitive salary
• Personal health insurance including direct family members
• Office hours: 7:30 am- 4:00 pm

All interested applicants should submit their resumes, Zangia application, or send via Zangia or to our Human resources email address. 

Transwest Mongolia thanks all applicants for their interest, but only short-listed candidates for an interview will be contacted.