Key responsibilities: Provides supervision, and training to all Stewarding colleagues based on the company culture Supervise the stewards in cleaning process, stock control and maintenance of health & safety, cleanliness and hygiene in all F&B areas Ensures smooth receiving, storing, issuing and maintenance of F&B operating equipment, cleaning equipment and chemicals Ensures smooth running of Stewarding operation Monitors the expenses in his/her area of responsibility
Key responsibilities: Responsible for the general supervision of the Chinese kitchen and Chinese food served in Banquet functions. Aim to maintain high standards of food preparation, service and hygiene in accordance with established procedures required by the Hotel and Company in order to deliver the Shangri-La Experience. To monitor and fully implement the portion control established with the recipe cards and the butcher test. To minimise waste and spoilage. Participates in ensuring that all special guest requests are attended to immediately, with flexibility and creativity. Updates menu recipe cards and menu planning for promotions. Controls quantity by adjusting production according to projected covers, using functions sheets, etc. Controls quality of produced product by overseeing preparation and maintenance of recipe cards. Maintains good relations with internal & external customers
Chinese Chef Under the guidance and supervision of the Executive Chef, you are responsible in driving the daily operations of Chinese Kitchen ensuring a consistent implementation of company standards to maximize profits, enforce quality standards, maintain high staff performance and ensure customer satisfaction and loyalty. Key responsibilities: Responsible for the general supervision of the Chinese kitchen and Chinese food served in Banquet functions. Aim to maintain high standards of food preparation, service and hygiene in accordance with established procedures required by the Hotel and Company in order to deliver the Shangri-La Experience. To monitor and fully implement the portion control established with the recipe cards and the butcher test. To minimise waste and spoilage. Participates in ensuring that all special guest requests are attended to immediately, with flexibility and creativity. Updates menu recipe cards and menu planning for promotions. Controls quantity by adjusting production according to projected covers, using functions sheets, etc. Controls quality of produced product by overseeing preparation and maintenance of recipe cards. Maintains good relations with internal & external customers
Key responsibilities: Excellent knowledge in handling all day pastry kitchen operations Ensures smooth operation in the Kitchen, proper product control & quantity of produced items Provides supervision, coaching and training to all Pastry kitchen colleagues based on the company culture & standards/ requirements & guest engagement Strong Knowledge on Pastry kitchen P&L Report, Budget Report, and Cost Control. Ensure the highest level of food safety by strictly enforcing Shangri-La’s Food Safety Management System / HACCP guidelines Handles guest feedback with regards to quality, variety of food and team’s performance & takes corrective actions based on their feed back Maintains good relations with internal & external customers
Pastry Chef We are diverse, warm and caring, but also demanding, dynamic and innovative. As with every property in the group, Shangri-La Hotel, Ulaanbaatar will operate on a simple yet powerful philosophy of Shangri-La hospitality from a caring family. The uniquely Asian view of service at this luxury hotel embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of Shangri-La’s success. We are currently seeking a Pastry Chef to join our team. Under the guidance and supervision of the Executive Chef, you will be responsible for the overall supervision of the Hotel’s pastry and bakery division to ensure the efficient, effective production of all pastries and desserts.
Key responsibilities: Excellent knowledge in handling restaurant operations Provides supervision, coaching and training to all F&B colleagues based on the company culture & standards/ requirements & guest engagement Strong Knowledge on P&L Report, F&B Budget Report, and Cost Control. Strictly enforces Shangri-La’s Food Safety Management System / HACCP guidelines throughout the team Handles guest feedback with regards to quality, variety of food and team’s performance & takes corrective actions based on their feed back Maintains good relations with internal & external customers
Under the guidance and supervision of the General Manager and within the limits of established hotel policies and procedures, he/ she provides guest services as well as supervision, direction and leadership in the Rooms Division in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Resorts. KEY RESPONSIBILITIES: The Executive Housekeeper is responsible for the proper, efficient and profitable functioning of the Housekeeping and Laundry Department of the Hotel.
Under the guidance and supervision of the Director Sales / Events Managers or any assigned Manager, the Events Coordinator is responsible for the coordination of the event selling and operations process including external and internal documentation preparation and distribution, such as Proposal Letter, Letter of Agreement or BEO, etc. He/she is also responsible to assist Events Managers or assigned Manager in all aspect related to events. KEY RESPONSIBILITIES: Handles incoming telephone calls and inquiries Handles incoming and outgoing correspondence Assists assigned manager to prepare and distribute all external and internal documents, such as Proposal letter, Letter of Agreement or BEO etc. Up-keeps departmental filing and tracing system for all catering related information and documents such as Menu, Group Files, and proposals. Maintains the office tidiness and ensuring sufficient office supply and equipment maintenance Maintains good business relationship and rapport with clients Provides clerical support to the Events Managers or assigned Manager Assists Director of Events to maintain up-to-date information and reports contained in the Events Management Manual
Under the guidance and supervision of the Director Sales / Events Managers or any assigned Manager, the Events Coordinator is responsible for the coordination of the event selling and operations process including external and internal documentation preparation and distribution, such as Proposal Letter, Letter of Agreement or BEO, etc. He/she is also responsible to assist Events Managers or assigned Manager in all aspect related to events. KEY RESPONSIBILITIES: Handles incoming telephone calls and inquiries Handles incoming and outgoing correspondence Assists assigned manager to prepare and distribute all external and internal documents, such as Proposal letter, Letter of Agreement or BEO etc. Up-keeps departmental filing and tracing system for all catering related information and documents such as Menu, Group Files, and proposals. Maintains the office tidiness and ensuring sufficient office supply and equipment maintenance Maintains good business relationship and rapport with clients Provides clerical support to the Events Managers or assigned Manager Assists Director of Events to maintain up-to-date information and reports contained in the Events Management Manual
Performs, directs and delegates purchasing responsibilities within the procurement office in compliance with all internal control policies and procedures. Provides high level of technical assistance to the properties’ operating departments and works closely with the Financial Controller to survey the market for quality and competitive prices, recommends alternate sources of supply as appropriate. Works closely with Group Procurement and other group departments to ensure that corporate standards and procedures are followed.
Warmly greet clients, guests, or customers upon arrival. Provide directions or assistance based on their needs. Maintain a professional and welcoming environment. Answering Phone Calls Managing Check-ins and Check-outs (Hotel/Clinic Settings) Scheduling Appointments or Reservations Handling Inquiries and Complaints Processing Payments or Documentation Issue receipts or invoices. Coordinating with Other Departments
Үйлчлүүлэгчийн захиалгын дагуу уух зүйлсийг бэлтгэх. Коктейлийн жор, найрлагыг мэддэг байх. Үйлчлүүлэгчдийг эелдэг угтаж, захиалга авах. Харилцааны соёлтой, түргэн шуурхай үйлчлэх. Үйлчлүүлэгчийн сэтгэл ханамжийг хангах, гомдлыг зохицуулах. Архи, ундаа, хольц, мөс гэх мэт зүйлсийн нөөцийг шалгах. Хомсдол гарсан тохиолдолд удирдлагад мэдэгдэж, захиалга өгөх.
Бүтэн цагаар ажиллах боломжтой байх Хоол хийсний дараах хэрэгслүүд (аяга, халбага, сэрээ, хутга, тогоо, хайруулын таваг г.м)-ийг угаах. Гар аргаар болон аяга таваг угаагч машин ашиглан угаах. Угаасан хэрэгслийг хатаах, зөв ангилж тавиурт байрлуулах. Хог хаягдлыг ялгах, хогийн савыг хоослох, угаах. Ариун цэврийн шаардлагыг хангах, ариутгал хийх шаардлагатай бол хэрэгжүүлэх. Хоол хийхэд хэрэглэгдэх сав суулга, багаж хэрэгслийг цэвэрлэж, бэлэн байлгах. Гал тогооны ажилтнуудын хэрэгцээнд нийцүүлэн багаж хэрэгслийг байрлуулах, цэгцлэх.
- Ахлах Инженерын хяналт болон зааварчилгааны дор цахилгааны өрөө, зуухын өрөөний засвар үйлчилгээг Шангри-Ла зочид буудлын стандартын дагуу хийж гүйцэтгэнэ. - Усны чанарыг тогтмол хэмжих, хөтлөх - Уурын зуухны доод юүлэлтийг уурын зуух асаахаас өмнө хийх - Уурын зуухны системд алдагдал гарахад нэн даруй яаралтай мэдэгдэж байх - Зочид буудлын тоног төхөөрөмж, Уурын зуухны ажиллагааг өдөр бүр хянах - Бүх захиалгат ажлыг шуурхай, нягт нямбай, хэмнэлттэйгээр, үр дүнтэйгээр хийж гүйцэтгэх - Дотоодын усны системийн хоолой Зочид буудлын цахилгааны болон механик гэмтлийг илрүүлэх - Цахилгааны инженер мэргэжилтэй /шинэ төгсөгч байж болно/
Хамгаалалтын хэлтэсийн менежерийн удирдлаган дор зочид буудлын аюулгүй байдлыг хариуцан ажиллана
It takes a special kind of person to work at Shangri-La: someone with an eye for details and the skills to perform; someone with an attitude to deliver and a passion to delight. Are you Shangri-La? We are diverse, warm and caring, but also demanding, dynamic and innovative. As with every property in the group, Shangri-La Hotel, Ulaanbaatar will operate on a simple yet powerful philosophy of Shangri-La hospitality from a caring family. The uniquely Asian view of service at this luxury hotel embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of Shangri-La's success. We are currently seeking for a Service Leader – Front Office to join our Front Office team. Service Leader – Front Office (Supervisor) Under the guidance of the EAM Rooms and Front Office Manager - you are responsible in supervising the Front Office team to provide a comfortable and enjoyable stay for customers by ensuring the implementation of company standards to maximize profits, enforce quality standards, maintain high staff performance and ensure customer satisfaction and loyalty. You will be interacting with hotel guests’, dealing with their inquiries/complaints and will be responsible in taking corrective actions whenever necessary. You will be using your selling skills in order to optimize room revenue and displays, at all times, a distinctive high quality of service to discerning business and leisure travelers, and local residents. KEY RESPONSIBILITIES: Knowledgeable in handling all duties and responsibilities of a Front office Supervisor Ensures to follow and adhere to the company culture & standards/ requirements, guidelines & Shangri-La Experience established by the Hotel Provides assistance to all Rooms Division colleagues based on the company culture & standards/ requirements & guest engagement Assisting SM – Front Office in maintaining efficient operation of the Front Desk and daily activities Supervising the smooth and efficient check-in and check-out of hotel guests. Understand and adhere to hotel’s credit policies and cash handling responsibilities Responsible for all issued funds, foreign currencies and collection handled during the course of the day Responsible for the daily activities of Front Desk, operations and maintain a close working relationship with the Service Manager – Front office. Responsible of rooms’ inventory and ensuring guests’ requests and preferences are met and works in partner with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation etc.
Бүх төрлийн цагаан хэрэглэл, ажилчдын дүрэмт хувцас, зочдын угаалга, мөн цагаан хэрэглэл хариуцан ажиллана. Угаалгын тоног төхөөрөмжийг ашиглах болон буудлын угаалгын үйлчилгээний талаар мэдлэгтэй байх шаардлагатай. Зочид болон дотоод хэрэгцээний угаалга / хуурай цэвэрлэгээ / индүүдлэгийн үйлчилгээг зочид буудлын тогтоосон стандарт, заавар, бодлогын дагуу гүйцэтгэнэ. ГОЛ ҮҮРЭГ ХАРИУЦЛАГА: Өдөр тутмын угаалгын ажиллагаа, үйл ажиллагааны ойлголттой Зочид буудлын цагаан хэрэглэл цуглуулах, тоолох Цуглуулсан цагаан хэрэгслийг угаах, хатаах, индүүдэх, эвхэн хураах Зочид болон бусад хэлтсээс ирсэн угаалгыг угаасны дараа тухайн газар нь хүргэж өгөх Цэвэрлэгээний бүтээгдэхүүний нөөцийн бүртгэл хөтлөх Өгөгдсөн хэсгийн бүх өрөө болон нийт талбайн цэвэр байдлыг хангах Зочид, ахлагч, удирдлагын үүрэг даалгаварыг түргэн шуурхай биелүүлэх Ажлын тоног төхөөрөмж болон угаалгын хэсгийг цэвэр байлгах Өдөр бүр олгогдсон тоног төхөөрөмж, түлхүүр болон бусад хэрэгслийг эвдэлгүй ашиглаж, дараагын ээлждээ бүрэн бүтэн буцаан өгөх Зочны өрөөнөөс алга болсон зүйл байвал ахлагчид мэдэгдэх Ямар нэг эвдрэл, механик гэмтэл байвал холбогдох хэлтэс болон хариуцсан ахлагчид мэдээлэх Компанийн дүрэм журамд нийцэн ажиллах
Ахлах инженерийн удирдлага болон зааварчилгаан дор зочид буудлын Гал тогоо болон Угаалгын тоног төхөөрөмжийн засвар үйлчилгээг чанар стандартын дагуу хийж гүйцэтгэнэ.
Угаалгын газрын өдөр тутмын үйл ажиллагааг мэргэжлийн түвшинд удирдан зохион байгуулах Өдөр бүр цагаан хэрэглэл, тэргэнцэр болон хэрэгсэл хадгалах өрөөг шалгаж, бүх ажлыг тухайн өдөрт нь дуусгахыг хангах Цагаан хэрэглэл болон дахин угаах шаардлагатай зүйлсийг цаг тухайд нь буцааж өгөхийг хянах Цагаан хэрэглэл, дүрэмт хувцас, зочны хувцасны эцсийн боловсруулалтын чанарыг шалгах Урьдчилан сэргийлэх засвар үйлчилгээ шаардлагатай эсэхийг тогтмол шалгах Угаалгын газарт ашиглаж буй бүх тоног төхөөрөмжийг хэвийн ажиллагаатай, сайн арчилгаа хийгдсэн байлгах Зочны хувцас болон цагаан хэрэглэл дээрх толбыг зөв арилгаж байгаа эсэхийг хянах Зочны гомдлыг судалж, цаашид давтагдахгүй байхад анхаарах Угаалгын газрын ажилтнуудыг сургаж, ойрхон хяналт тавих Угаалгын үйл ажиллагааг хэвийн, саадгүй явуулах Угаалгын газрын менежерийн даалгасан бусад ажлыг гүйцэтгэх Байгальд ээлтэй ажиллах, хог хаягдлыг багасгах, боломжтой тохиолдолд дахин боловсруулах, дахин ашиглах
Үйлчилгээний танхимын тавилга, ширээ сандлыг зөв байрлуулах Ширээ засах (тавга, аяга, сэрээ, халбага, амны алчуур гэх мэтийг бүрэн бэлтгэх) Хоол, уух зүйлсийн буфет болон ундааны хэсэг бэлдэх Танхимын цэвэрлэгээ, гоёл чимэглэлд туслах Үйлчилгээний хэрэгслүүдийг бүрэн хангасан эсэхийг шалгах Ус, цай, кофе, дарс гэх мэт ундааг дахин дүүргэх Хэрэглэсэн аяга тавгийг ширээнээс цэвэрлэж авах Онцгой захиалга, хоолны дэглэмийг анхаарч үйлчлэх Зочдын хүсэлт, санал гомдлыг шуурхай шийдвэрлэх Шаардлагатай чадварууд: Харилцааны найрсаг, боловсон хандлага Багаар ажиллах чадвар Хариуцлагатай, цаг баримталдаг байх Олон цагаар босоо зогсох, хүнд зүйл өргөх чадвартай байх Үйлчилгээний стандарт, аюулгүй ажиллагааны дүрмийг сахих
Ensuring that trays or trolleys are properly set up (with utensils, napkins, condiments, etc.). Double-checking orders for accuracy before delivery. Ensuring food is presented neatly and at the correct temperature. Promptly delivering orders to guest rooms. Announcing arrival respectfully (knocking, stating room service). Setting up the meal in the room (e.g., placing items on the table or trolley setup). Ensuring guest satisfaction before leaving the room. Collecting trays and trolleys from guest rooms after the meal. Cleaning and sanitizing equipment and trays for reuse. Returning any reusable dishware or items to the kitchen. Following food safety and hygiene regulations.
Excellent knowledge in handling banquet daily operations Monitor and ensure smooth operations in all banquet functions and events and all other F&B sections assigned to Provides supervision, coaching and training to all Banquet colleagues based on the company culture & standards/ requirements & guest engagement. Maintains consistency in quality of food and beverage service and cleanliness of banquet department sections. Obtains customer feedback during operations to ensure satisfaction Prepares and checks set-up or mise-en-place prior to star of banquet operations and events Ensures that all banquet materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage Practices economy of food, beverage, paper supplies, electricity and water (practise recycling whenever possible) Strictly enforces Shangri-La’s Food Safety Management System / HACCP guidelines throughout the team Maintains good relations with internal & external customers Performs all other duties assigned by F&B Manager and General Manager
It takes a special kind of person to work at Shangri-La: someone with an eye for details and the skills to perform; someone with an attitude to deliver and a passion to delight. Are you Shangri-La? We are diverse, warm and caring, but also demanding, dynamic and innovative. As with every property in the group, Shangri-La Hotel, Ulaanbaatar will operate on a simple yet powerful philosophy of Shangri-La hospitality from a caring family. The uniquely Asian view of service at this luxury hotel embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of Shangri-La's success. We are currently seeking for a Service Leader – Laundry (Shift Leader) to join our Laundry and Valet team. Service Leader – Laundry (Shift Leader) Under the guidance of the direct supervision of Laundry Manager – you are responsible in supervising the Laundry section team in their functions. You will be assisting the Laundry Manager in cascading the policies, standards and guidelines established by the hotel to all team members. You will also be responsible for monitoring laundry works as per guidelines established by the hotel. KEY RESPONSIBILITIES: Excellent knowledge in handling and performing Laundry daily operations Daily check linen cart and pantry to ensure all housework are completed within the same day. Ensure all linen/rewash linen have been returned promptly. Check linen, uniform and guest laundry for quality finishing product. Check if any preventative maintenance is required. Ensure all equipment being utilized in Laundry department is always in perfect condition and well maintained Ensure stain removal is properly done on guest articles and also house linen Investigate guest complaints so that it is avoided in future Train staff and ensure close supervision of all employees in the Laundry department Ensure laundry operations is running smoothly Perform any other duties assigned by the Laundry Manager Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.
Under the guidance of the Laundry Supervisor – you are responsible for handling all linen, uniform and guest laundry including linen room. You will also need to be familiar with the utilization and maintenance of all Laundry equipment. You will basically provide guest & in house Laundry / Dry cleaning / Pressing services in accordance with the standards, guidelines and policies established by the Hotel. KEY RESPONSIBILITIES: Excellent knowledge in handling and performing Laundry Daily functions and operations Counting and collecting the linens from different parts of the hotel and from guests Washing, drying, ironing and folding the collected linens Delivering the same cloth collected from guest and from different department to the respective places respectively Maintaining a record of the inventory of cleaning products. Maintaining cleanliness in all rooms and the entire given section of duty Respond to the request of the guests, supervisors and, management in an efficient and timely manner. Maintain hygiene of the working equipment and the laundry cart Ensure that the equipment, keys and other supplies issued each day are not tampered with and are returned to the supervision in good condition. Inform any missing article from the guest room to the supervisor Inform any damage or mechanical problems to the respective department and also the supervisor in-charge. Adhere to company rules and regulations
Under the guidance and supervision of the Executive Assistant Manager – you are responsible in assisting the Front Office Manager for the administration and operation of the Front Office division to provide a comfortable and enjoyable stay for customers by ensuring the implementation of company standards to maximize profits, enforce quality standards, maintain high staff performance and ensure customer satisfaction and loyalty. KEY RESPONSIBILITIES: Excellent knowledge in handling Rooms & other Divisional operations. Responsible for Front Office operation during the absence of the Front Office Manager. Provides direction, supervision, coaching and training to all Front Office colleagues based on the company culture & standards/ requirements & Shangri-La Experience. Ensures Upselling of Rooms and Review future reservations/ occupancy to maximize rooms’ yield. Ensures efficient running of floor operations including F&B outlets. Interacts and deals with guests’ needs & inquiries, comments, feedback, guest complaints and implements corrective actions when needed. Adhere to company policy for reporting accidents and incidents. Ensures the highest level of safety and security to all external & internal customers. Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort
Оёдол хийх, засвар хийх Материал, багаж хэрэгслийг бэлтгэх болон ашиглах Оёдлын чанарыг шалгах, стандартын дагуу гүйцэтгэх Ажлын байранд аюулгүй ажиллагааг хангах
Ахлах инженерийн удирдлага болон зааварчилгаан дор зочид буудлын засвар үйлчилгээг чанар стандартын дагуу хийж гүйцэтгэнэ.
- Ажлын байрны тодорхойлолтод заасны дагуу - Зочдод үйчлэх - Хоол ундааны цэс цээжилж, зочдод зөв мэдээллийг хүргэх
Pastry Chef Ерөнхий тогоочийн удирдлаган дор зочид буудлын нарийн боов, нарийн боовны үйлдвэрлэл болон нарийн боовны гал тогооны хэлтсийг хариуцан ажиллана.
Pastry Chef Ерөнхий тогоочийн удирдлаган дор зочид буудлын нарийн боов, нарийн боовны үйлдвэрлэл болон нарийн боовны гал тогооны хэлтсийг хариуцан ажиллана.
Excellent knowledge in handling restaurant operations Provides supervision, coaching and training to all F&B colleagues based on the company culture & standards/ requirements & guest engagement Strong Knowledge on P&L Report, F&B Budget Report, and Cost Control. Strictly enforces Shangri-La’s Food Safety Management System / HACCP guidelines throughout the team Handles guest feedback with regards to quality, variety of food and team’s performance & takes corrective actions based on their feed back Maintains good relations with internal & external customers
- Ажлын байрны тодорхойлолтод заасны дагуу - Зочдод үйчлэх - Хоол ундааны цэс цээжилж, зочдод зөв мэдээллийг хүргэх
Үйлчлүүлэгчийн захиалгын дагуу уух зүйлсийг бэлтгэх. Коктейлийн жор, найрлагыг мэддэг байх. Үйлчлүүлэгчдийг эелдэг угтаж, захиалга авах. Харилцааны соёлтой, түргэн шуурхай үйлчлэх. Үйлчлүүлэгчийн сэтгэл ханамжийг хангах, гомдлыг зохицуулах. Архи, ундаа, хольц, мөс гэх мэт зүйлсийн нөөцийг шалгах. Хомсдол гарсан тохиолдолд удирдлагад мэдэгдэж, захиалга өгөх.
Хамгаалалтын албаны менежерийн удирдлаган доор Зочид буудлын аюулгүй ажиллагааг ханган ажиллана
Ахлах инженерийн удирдлага болон зааварчилгаан дор зочид буудлын засвар үйлчилгээг чанар стандартын дагуу хийж гүйцэтгэнэ.
Service Leader – General Ledger Accountant Under the guidance and supervision of the Assistant Financial Controller – you are responsible for providing financial, administrative and clerical services in order to ensure effective, efficient and accurate finance and administrative operations by complying with the corporate standards and policies. This includes processing and monitoring payments and expenditures of general ledger, accounts receivable and accounts payable. You will be ensuring the accurate and timely preparation and payment of all general ledger, accounts payable and accounts receivable. The Accountant must have a complete knowledge of general ledger, accounts payable and accounts receivable operations, chart of accounts, and receiving and purchasing operations.
Under the guidance and supervision of the EAM Rooms and Front Office Manager - you are responsible in providing all secretarial services within the Rooms Divisions in accordance with standards, corporate guidelines, policies and procedures as established by the company and the hotel. You will also coordinate daily office related activities, provide accurate document processing and ensure efficient internal and external communications. Lastly, you are responsible in completing all administrative duties as assigned by the EAM Rooms/Director of Rooms. KEY RESPONSIBILITIES: Knowledgeable in handling all administrative duties and tasks necessary in the Rooms Division/department Ensures to follow and adhere to the company culture & standards/ requirements, guidelines & Shangri-La Experience established by the Hotel Provides assistance to all Rooms Division colleagues based on the company culture & standards/ requirements & guest engagement Liaising with staff in other departments and with external contacts Interacts and deals with internal and external guests’ needs & inquiries whenever necessary. Ensures that all inquiries and complaints are handled to their delight Organizing and storing paperwork, documents and computer-based information Photocopying and printing various documents, sometimes on behalf of other colleagues Attending meetings, taking minutes and keeping notes Ordering and maintaining stationery and equipment Responsible for routing all documents and sorting and distributing incoming post and organizing and sending outgoing post Manipulating and preparing reports required by your division/department head Assisting in finalizing division/department employee wise roster and time attendance schedule
Answer incoming calls promptly and courteously. Route calls to appropriate departments or individuals. Handle multiple lines efficiently. Providing basic information about the company, services, location, hours, etc. Respond to guest needs (e.g., wake-up calls, room service, maintenance). Coordinate with housekeeping, maintenance, and other departments. Act as the first point of contact during emergencies. Support administrative tasks when not on calls.
Answer incoming calls promptly and courteously. Route calls to appropriate departments or individuals. Handle multiple lines efficiently. Providing basic information about the company, services, location, hours, etc. Respond to guest needs (e.g., wake-up calls, room service, maintenance). Coordinate with housekeeping, maintenance, and other departments. Act as the first point of contact during emergencies. Support administrative tasks when not on calls.
Under the guidance and supervision of the Executive Housekeeper – you are responsible in driving all the administration and operational activities of the Housekeeping team to provide a comfortable and enjoyable stay for customers by ensuring the implementation of company standards to maximize profits, enforce quality standards, maintain high staff performance and ensure customer satisfaction and loyalty. KEY RESPONSIBILITIES: Excellent knowledge in handling Housekeeping operations (Guest Room floors, Public Areas) Ensures smooth running of Housekeeping operation. Responsible for the overall Housekeeping operation during the absence of the Executive Housekeeper. Provides direction, supervision, coaching and training to all Housekeeping colleagues based on the company culture & standards/ requirements & Shangri-La Experience. Interacts and deals with guests’ needs & inquiries, comments, feedback, guest complaints and implements corrective actions when needed. Monitors and manages Housekeeping expenses. Ensures the highest level of cleanliness, maintenance, safety and security in the Hotel.
Менюгийн дагуу түүхий эдийг зөв хэмжиж бэлтгэх Хоолыг технологийн заавар, стандартын дагуу чанаж, болгож гаргах Түүхий эдийг ангилах, угаах, хэрчих, амтлах зэрэг анхан шатны боловсруулалт хийх Ажлын байр, гал тогооны тоног төхөөрөмжийг цэвэр байлгах Хог хаягдлыг ангилан хаях, зориулалтын саванд хийх Хүнсний аюулгүй байдал, ариун цэврийн дэглэмийг чанд мөрдөх Ажлын цагийг чанд баримтлах Хариуцсан ажлаа хугацаанд нь чанартай гүйцэтгэх Ажил олгогчийн заавар, дүрэм журмыг мөрдөх